Qramo Materials

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a) What is MOQ?

MOQ is the abbreviation for “Minimum Order Quantity” in which indicates the minimum number of pieces that you are required to order. Please ask our sales representative for an exclusive quotation.

b) So, what is the MOQ requirement for our products?

Depending on the dimensions and thickness of your product order, our MOQ requirement is usually equivalent to a one 20FCL container. You may mix different sizes, dimensions, colours in the shipment as per your preference. 

c) What are the factors that matter to the pricing?

Quantity, Size & Dimensions, Number of Colours printed (if any), Choice of Material, Additional Finishing and/ or requests, Urgency of the order

d) Which file format of artwork file do we require?


e) If do not have the artwork file what do I do?

Most of our clients usually have the artwork. However, if you do not have we will be able to provide the design services for you with an additional charge. Depending on the complexity of the artwork, the design service may take anything from 2-7 days.

f) What is Pantone code? I do not have one. 

Pantone Code is the colour code that is used to identify or match the colour of your logo during the designing process. It is largely a worldwide standardized colour reproduction system. If you do not know what your Pantone Code is, we will help you match the nearest colour to your Logo.

g) How long does it take to deliver the order?

From the day we receive your Purchasing Order, the entire manufacturing and delivery process will take approximately 30 to 45 days. Urgent requests can be done within a shorter 20 to 30 days depending on quantity of order. Shipment to the ASEAN region will take approximately 15 days.

h) What are the payment methods?

You can make payment by Cash, Cheque or Bank Transfer.

i) What are the payment terms? 

A 50% deposit is required to be collected upon confirmation of Purchasing Order. The 50% balance payment can to be paid upon delivery of goods.

j) What is your return policy?

We guarantee all our products against manufacturing error and defect. We will arrange for the return of any defective product and offer a speedy replacement or credit.

If your questions or queries are not listed here, please do not hesitate to call or drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. . We will be delighted to answer all your queries. 

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